Legal Documents

Heibaji Privacy Policy

Last Updated: January 2025

Table of Contents

  1. What Information Is Collected
  2. How Your Information Is Used
  3. Information Sharing & Disclosure
  4. Data Security Measures
  5. Cookie Policy
  6. Your Rights
  7. Contact

1. What Information Is Collected

When you register on the heibaji platform, we collect your name, email address, mobile number, and date of birth. Payment-related information, such as your mobile banking number or transaction reference number, may be required to complete financial transactions. Your device type, IP address, browser version, and access time are automatically logged while you use the platform. Your gaming history, betting activity, and behavioral patterns on the platform are also stored in our systems. This information is essential for improving your experience and ensuring the security of the platform.

2. How Your Information Is Used

The collected information is primarily used to manage your account, verify transactions, and provide customer service. We analyze your gaming preferences to prepare personalized offers and promotions that further enrich your platform experience. Information is also used to detect fraud, prevent money laundering, and enforce responsible gaming policies. Usage patterns are analyzed for technical improvements and bug fixes to the platform. Relevant information may be used to fulfill legal obligations or respond to requests from regulatory bodies.

3. Information Sharing & Disclosure

Heibaji never sells or rents your personal information to third parties for commercial purposes. However, we may share limited information with trusted technology partners and payment processors to operate the platform, all of whom operate under strict confidentiality agreements. We are legally obligated to disclose information when required by court order, lawful requests from law enforcement agencies, or regulatory authorities. As part of our responsible gaming program, relevant information may be exchanged with associated organizations for self-exclusion management. In the event of a change in company ownership or merger, collected information may be transferred, and you will be notified in advance.

4. Data Security Measures

Heibaji uses industry-standard encryption technology to keep your information secure, covering both data transmission and storage. Our server security measures are regularly audited and tested by third-party security experts. Only authorized personnel can access user information on a need-to-know basis, and all such access is strictly logged and monitored. In the event of a data breach, we will notify you and the relevant authorities within the timeframe required by applicable law. We recommend using a strong password for your account and changing it regularly.

5. Cookie Policy

Cookies and similar tracking technologies are used to keep our platform functioning properly. Essential cookies are used for session management and maintaining login status — without them, the platform cannot function correctly. Analytical cookies help us understand which parts of the platform are used most, allowing us to make improvements accordingly. You can control or disable cookies through your browser settings, though this may limit some platform features. We do not use any third-party advertising cookies, and your gaming behavior is not shared with external advertising networks.

6. Your Rights

You have several important rights regarding your own information that heibaji respects. You may request to view the information stored about you at any time and request corrections to any inaccurate data. Under certain circumstances, you may request that your information be deleted, although some information may need to be retained for legal or regulatory reasons. You also have the right to object to the processing of your information or request that processing be restricted. To exercise these rights, please contact our support team and we will respond to your request within a reasonable timeframe.

7. Contact

For any questions, concerns, or requests regarding this privacy policy, please contact our dedicated support team. If you write to us at [email protected], we typically respond within 48 hours. Our platform's live chat is also available 24 hours a day, 7 days a week for immediate assistance. If any changes are made to the privacy policy, we will update the date on this page, and you will be notified directly for significant changes. For more details, please visit our FAQ or see Terms & Conditions Read.

Please Note: By using the platform after reading and understanding this privacy policy, you are considered to have given your consent to this policy. We recommend visiting this page regularly for any updates.

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